Terms and Conditions

Sessions

A clinical hour comprises 50 minutes of face-to-face or online contact with your therapist.

Weekly sessions are generally recommended. Wherever possible, sessions should take place on the same day and at the same time each week.

Fees and Payment

Fees are payable by bank transfer in advance of each session.

Payment must be received before a subsequent session can take place. Sessions may be cancelled if payment has not been received.

Missed Sessions and Cancellations

To provide a consistent and effective service, it is important that clients attend sessions as arranged.

Sessions cancelled with less than 48 hours’ notice will be charged at the full agreed rate.

If your therapist is unable to attend a scheduled session, any fees already paid will be reimbursed directly to your bank account or transferred to a future session, according to your preference.

Exceptional Circumstances

We recognise that emergencies and unexpected circumstances can occur. If you think you may be unable to attend an appointment, please let us know as soon as possible.

Where there has been a genuine emergency or exceptional circumstance, the therapist may, at their discretion, waive or reduce the cancellation fee.

If appointments are repeatedly booked and cancelled, we may require non-refundable payment in advance. This payment will not be refunded, even where the appointment is cancelled more than 48 hours before the scheduled session.

Acceptance of Terms and Conditions

Attendance at a session following receipt of Reflection Clinic’s Terms and Conditions will be regarded as acceptance of these terms.